Confidentiality, Privacy Notice & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Poster for Patient Information GDPR
Generic GP GDPR Privacy Notice - Waiting Room
Patient Privacy Notice Short Poster
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Patient Access to Medical Records Request Form
The practice will always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an in-house complaints procedure to deal with these situations. We believe it is important to deal with complaints swiftly, so you will be offered an opportunity to meet to discuss the details with one of the Practice Managers. Below is a copy of the Practice Complaints Leaflet on ‘How to Complain’
How to Complain
There is a suggestion box near the check in desk in reception if you have any suggestions on how to improve our practice.
Complaints and Suggestion Leaflet
NHS Complaints leaflet
NHS Complaints Advocacy
Patient Advice and Liaison Service
PALS Freephone 0808 196 8861 or firstname.lastname@example.org