Noticeboard

Staff Training

The surgery will be closed for Staff Training on Thursday 19th November from 1.00pm-6.00pm.   The surgery will re-open on Friday 20th November at 8.00am.  If you require advice while the surgery is closed please call NHS111 or 999.

Our team is working hard in different ways, including telephone and video consultations to keep the practice open and running effectively during this Pandemic. We are therefore receiving a high volume of telephone calls, and we only have a limited numbers of incoming lines available.  Please bear with us during this difficult time.  You can contact us alternatively by email on moorland.med@nhs.net or Online Consult below:

https://www.online-consult.co.uk/org/moorland-medical-centre

Flu Campaign 2020/21

Book your Flu vaccination at the surgery today, appointments are available online or by ringing 01538 399008.  Information attached as to who is eligible.

Flu Information for patients

UHNM - Community Phlebotomy

North Staffordshire and Stoke CCGs – launch of patient web-based appointment booking system

Online booking service to book an appointment, after booking a text confirmation of date/time/venue will be received.  Click on the link below to book a blood test at your local clinic location.

https://patientconnect.uhnm.nhs.uk/

Blood test information leaflet

Face Coverings when attending the GP Surgery

If you are asked to come to the surgery for a face to face review/appointment, you will be required to wear a face covering to help keep you and us safe. You can use anything that covers your nose and mouth. Thank you.

Find guidance on how to wear and make a face-covering on GOV.UK.

Mask Exemption Cards for Learning Disabilities

Consult with your Doctor online

We’ve recently launched a new system you can use to check your symptoms and submit forms to us.

Its available online by following the link below or via www.patientaccess.com. All you need to do is click the link and itll take you to an online form where you outline your symptoms. Youll then receive access to tailored and clinically approved articles and videos which will help you self-manage your condition.

The forms are sent directly and securely to us at the practice so we can check your answers and assess whether you need a face-to-face appointment with the GP or not and if not, well give you the advice you need on what to do next.

The forms are tailored to you and theyve all been approved by clinicians so the advice you get is really accurate and helpful.

You can fill in the forms at any time, day or night, so it means you have round the clock access to the information you need to manage your conditions.

Its really simple to use, you can just follow the link below and the forms are clear and easy to understand.

Online Consult link below:

https://www.online-consult.co.uk/org/moorland-medical-centre

Practice Policies

Confidentiality, Privacy Notice & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Poster for Patient Information GDPR

Generic GP GDPR Privacy Notice - Waiting Room

Patient Privacy Notice Short Poster

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Patient Access to Medical Records Request Form

Complaints

Customer service form

The practice will always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an in-house complaints procedure to deal with these situations. We believe it is important to deal with complaints swiftly, so you will be offered an opportunity to meet to discuss the details with one of the Practice Managers. Below is a copy of the Practice Complaints Leaflet on ‘How to Complain’

How to Complain

There is a suggestion box near the check in desk in reception if you have any suggestions on how to improve our practice. 

Complaints and Suggestion Leaflet

NHS Complaints leaflet

NHS Complaints Advocacy

Patient Advice and Liaison Service



 
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