Noticeboard

Surgery Closure

The surgery will be closed on Thursday 9th September from 1.00pm and will re-open on Friday 10th September at 8.00am.

Flu Vaccinations

We are unable to book any Flu Vaccine appointments at present as we are currently waiting for confirmation of the delivery date from the supplier.  Please do not contact us.  If your appointment is affected we will contact you to:

Cancel your existing appointment

Reschedule your appointment once stock is delivered

Delay to Flu Vaccine Delivery

Patient Participation Group AGM

Tuesday 7th September 2021 at 10.00am

Notice is given that the Annual General Meeting of the Patient Participation Group will be held virtually via Microsoft Teams on Tuesday 7th September 2021 via the internet as we are still unable to hold the meeting face to face due to the staged removal of restrictions on NHS premises as a result of Covid 19.

Patients of the Practice are invited to attend and should you wish to join the meeting we would ask you to contact Rachel Hurst, Patient Services Manager via e mail moorland.med@nhs.net

so that you can be invited to the meeting via email.

 

All Staff at Moorland Medical Centre work hard to provide an excellent service to our patients

 

We are not here to suffer physical, or verbal abuse from patients, their relatives or members of the Public.

 

This practice operates a zero-tolerance policy with regards to violence or abuse. ANY patient or their relative who use threatening or offensive behaviour, either verbal or physical, in person or via the telephone or social media could be removed from the practice in order to protect our staff and other patients.

Practice Policies

Confidentiality, Privacy Notice & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Poster for Patient Information GDPR

Generic GP GDPR Privacy Notice - Waiting Room

Patient Privacy Notice Short Poster

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Patient Access to Medical Records Request Form

Complaints

Customer service form

The practice will always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an in-house complaints procedure to deal with these situations. We believe it is important to deal with complaints swiftly, so you will be offered an opportunity to meet to discuss the details with one of the Practice Managers. Below is a copy of the Practice Complaints Leaflet on ‘How to Complain’

How to Complain

There is a suggestion box near the check in desk in reception if you have any suggestions on how to improve our practice. 

Complaints and Suggestion Leaflet

NHS Complaints leaflet

NHS Complaints Advocacy

Patient Advice and Liaison Service



 
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